Terms and Conditions

All Hypnotherapy clients will be seen by Jayne for an Initial Consultation prior to any trance work taking place
All clients will receive access to a relaxation recording once they have attended the Initial Consultation
Sessions will only be conducted if Jayne deems the therapy safe for the client to receive and if the client wishes to participate in the session
Jayne will only work with clients who have actively chosen to receive Hypnotherapy
GP/Consultant permission may be required before sessions can be provided

Jayne has the right to terminate a session immediately if the client demonstrates inappropriate or sexual behavior
Payment will be collected for the full session price, provided more than 10 minutes has been spent working with the client
If the hypnotherapist is unable to collect money before leaving, an invoice will be sent to the client’s address
All invoices must be paid within 7 days of issue date

A booking is confirmed once Jayne and the client have both agreed a date, time and location for a session
If a cancellation is made more than 24 hours before a treatment, the client will not be charged
If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £60 for each hour cancelled
This cancellation fee may be waived at Jayne’s discretion.
The cancellation fee must be paid within 7 days of the cancellation
If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within two weeks prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived
Jayne has the right to cancel a treatment by giving 24 hours notice
Jayne has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the hypnotherapist is taken ill
Jayne has the right to cancel a treatment without notice if the client is intoxicated or inebriated
Jayne commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers can be used as payment towards any available, advertised treatments and hypnotherapy sessions
Vouchers are only valid for one use
If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
Vouchers are only valid up to and including the expiry date
Refunds are not available for vouchers already paid for and provided

Each current, local, client receives three vouchers with their name written in Jayne’s handwriting on the back.
The expiry date will be within three months after the voucher issue date, also written in Jayne’s handwriting
The clients give the vouchers to people they expect will redeem the vouchers and purchase a session or treatment
At the time when all three vouchers are redeemed for one particular client, Jayne will contact that client and arrange a free 60 minute treatment of their choice
Vouchers are distributed to local clients at Jayne’s discretion

Feedback forms will be sent to clients at Jayne’s discretion
Content may be used in publicity material and on the website, with the permission of the author

Website content will be authorised and managed at Jayne’s discretion, including testimonials
Photographs will only be displayed with the consent of the people in the photograph
Photograph consent may be obtained by Jayne verbally, or in writing if the client completes a photo release form
Photo release forms can be requested by phone or email

Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
Consultation Forms and session notes will be kept on file, securely by Jayne
All clients must complete a permission form prior to receiving hypnotherapy
By signing the permission form, clients are giving Jayne permission to hold records and data about them in accordance with our Privacy Policy
Personal information will not be shared with any third parties

Clients under the age of 18 must be accompanied by an adult
The adult must give permission for the session(s) to proceed
The adult must co-sign the client’s permission form
The adult must be present in the room or within the building during the Initial Consultation and hypnotherapy sessions

If a client wishes to make a complaint about Jayne, this must be emailed to the address specified at www.jaynesarah.co.uk/contact
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
All complaints will be taken very seriously and a response will be provided within 28 days